Frequently Asked Questions (FAQs)
Clear answers, to questions, policies, and processes, built to help you navigate decisions with confidence.
What can I expect in the first “Meet & Greet”?
It’s everyone’s opportunity to get to know each other. No stress. No pressure. No need to prepare anything.
It’s just a 30-minute hello meeting so we can meet each other and see if we’re a good fit for your needs.
What does the process look like to become a client?
Step One – The first couple of meetings are dedicated to exploring different aspects of your financial life, assets, liabilities, income, and expenses.
Step Two – After we’ve developed your personalized plan, we’ll tailor your investment portfolio so that it’s actively working towards your goals.
We’ll meet at least twice per year to review and adjust your plan as needed. These meetings are our baseline for staying connected and keeping your plan on track.
We understand that life doesn’t always follow a set schedule. When unexpected events arise, we’re here to support you.
What happens after booking?
Once you book, you’ll receive a confirmation along with a brief pre-call prompt. This helps us understand your needs and ensures our conversation is productive from the start.
How fast will you respond?
We typically respond within one business day. Our initial consultation is complimentary and carries no obligation, so you can reach out with confidence and no pressure.
How should I prepare?
Just come with any questions or topics you want to discuss. We’ll only ask for detailed information if you decide to move forward, so there’s no need to prepare extensively upfront.
What should I include?
Please provide a brief summary of your financial goals or concerns, along with the best way to contact you. This helps us tailor our conversation to your needs from the start.
Can I combine services?
Absolutely. Many clients find the greatest value by integrating financial planning, investment management, and tax strategy into a single, cohesive approach.
What’s the difference between planning and investment management?
It’s everyone’s opportunity to get to know each other. No stress. No pressure. No need to prepare anything.
It’s just a 30-minute hello meeting so we can meet each other and see if we’re a good fit for your needs.
I do not live in New England, but can I still work with you?
Absolutely, we help clients across the United States and even in other countries with financial planning and investment management.
Our meetings can be held virtually, so you never have to leave the comfort of your home.
Do you work with clients outside Massachusetts?
Apercu is Massachusetts-based, and many relationships can be supported virtually, depending on service and eligibility.
Is this confidential?
Absolutely. All communications and information you share with us are handled with the highest level of confidentiality and privacy.
How do you get paid, and how much do you charge?
Our fee to manage your portfolio is a percentage (%) of assets under management (0.95% to 1.50% annually, paid quarterly from your investment account). This fee covers all investment management services going forward, so you never have to watch the clock.
We never charge commissions. We feel that commission-based fees can be costly, have hidden fees or create conflicts of interest.
Is it really free?
Yes. Our initial consultation is completely complimentary, with no obligation to proceed. It’s designed to give you clarity and guidance without any cost or pressure.
Are you a fiduciary?
Yes! You always want this to be a one-word answer.
The fiduciary standard is a legal obligation that requires us to put our clients’ interests first.
Where are my investments held?
For your safety and convenience, we use Charles Schwab as a third-party custodian for our client investment and retirement accounts.
Schwab administers more than $3.5 trillion in client assets, more than any other custodian in the industry.
As a trusted custodian, Schwab safely holds your investment accounts and provides reporting to you and the IRS each year. Your accounts can be viewed online at Schwab 24/7.